The Paralysis of Too Many Choices
Intrinsically as humans, we want to be right about the choices and decisions we make. Our customers, just like us have the same desire. They want to feel they are right about the purchase decisions they are about to make or that they are right about the choices they have already made in what they bought. We live in an age of limitless choices in almost every product and brand in almost all retail outlets, both offline and online. Faced with limitless options, we want to minimize buyers remorse. The kind of remorse we feel when we think that we have made a less than optimal choice in what we buy.